Mid-Sized Consultancy Enhances
Service Quality and Client Satisfaction

A mid-sized consultancy with a growing ESG practice faced the challenge of meeting increasingly complex client demands within tight deadlines.

Challenge

Manual data aggregation from multiple sources and ensuring compliance with evolving regulations was straining resources and introducing the risk of occasional inconsistencies in reports.

Solution

The consultancy partnered with EcoIntelix to overhaul its reporting process. The software enabled them to:

  • EcoIntelix’s centralized data management system reduced the time spent on data collection and cross-verification by 60%.
  • The ability to automatically incorporate updates to standards like CSRD ensured reports remained accurate and compliant.
  • The insights generated by EcoIntelix and its advanced visualization features allowed the consultancy to deliver more compelling, interactive reports.

Results

  • Time saved: The consultancy drastically improved its report turnaround time, reducing the average project duration by 35%.
  • Enhanced client satisfaction: Client satisfaction scores reflected the enhanced report quality and exceeded the firm’s benchmark by 15%.

Conclusion

EcoIntelix’s automation, insights, and data management features transformed the consultancy’s reporting workflow. The result was exceptional client satisfaction, enhanced reputation, and the ability to scale its ESG advisory practice strategically.